Director – Client Services – Contract Manufacturing – Cosmetics – Minisink Valley, NY

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Overview:

Our client, a large provider of manufacturing solutions for the cosmetics and personal care industry, is seeking an experienced Director of Client Services to lead it’s customer service department. Let their incredible track record of growth propel your career forward as they seek to expand their leadership talent at their New York state location.

The Director of Client Services leads a team to provide exceptional service to established customers. This role requires collaboration with internal teams (Commercial, Marketing, R&D, Quality Control, Production, and Warehouse) to ensure smooth order processing and resolution of any customer issues. The Director also oversees Client Service Managers and supports site-level Project Managers to maintain high standards of service.

If you are looking for an opportunity for skill expansion this leadership role could be right for you! Manage with your team 60-80 clients ranging in size from indie brands to multi-billion-dollar global leaders in the cosmetics, personal care, and skincare industry. This role will give you the chance to mentor others, touch many departments, and make an impact as a part of the leadership team.

Finally, in this role you will be called upon to both use your problem solving skills and your people skills to lead your team in addressing any client concerns in the manufacturing process. Identifying delays and roadblocks along with meeting client objectives and quality targets are key to success in this role.

Job Duties

  • Lead and manage a team of 10 client service managers, ensuring high-quality service for key accounts
  • Collaborate with internal teams (Commercial, R&D, Supply Chain) to resolve customer issues and ensure smooth order processing
  • Develop and implement service standards to enhance customer satisfaction and reduce response times
  • Monitor and report on KPIs (e.g., OTIF, inventory, root cause analysis)
  • Handle escalated customer issues and drive continuous process improvements
  • Ensure billing accuracy and coordinate with accounts receivable

Requirements

  • Bachelor’s degree in Business Administration or related field
  • 7+ years of experience in Client Services, ideally in consumer products or FDA-regulated industries
  • Supervisory experience and proficiency in ERP systems
  • Strong leadership, communication, and problem-solving skills

Great benefits including medical, dental, 401k plans, and excellent pay plan. Generous vacation and holiday leave. Relocation assistance available for the right candidate. Come join a growing team!

If you are an industry professional with a STABLE and STRONG selling background and are ready to drive success factors in a family-like work environment that acknowledges and respects its workforce, send your resume to the information listed below. Be sure to include job ID# in your response 2036B.

Get Started Today

Call us at (609) 644-4940 or contact us online.

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